FAQ'S
Is there a booking fee? Yes. There is a $100 non-refundable deposit to secure the date which can be paid online HERE .
When do I pay my remaining balance? We will send you an estimated total prior to your event. The remaining balance is due at the end of your event. We can accept party payment in the form of cash or card. Store policy, we cannot accept checks. Any additional add-ons will be included at this time as well as additional guests - based on those that show up the day of. 15% gratuity will be added based on the remaining balance of your event, which goes directly to your party host.
Is tax included in my remaining balance? Yes, 6% sales tax will be added to your remaining balance as well.
What is your cancellation policy? Booking Fees are non-refundable. Cancellations made up to two weeks before your event will be issued a credit to put towards another class or event at the Art Factory. Cancellations made within 7 days of your event will forfeit 100% of your booking fee and no credit will be issued. In the event of inclement weather, we want to ensure the safety of your guest as well as our staff . If we feel the need to close due to weather, we will work with you to reschedule your event.
Can we wear shoes or go barefoot in the play space? We ask that all guests (kids and adults) wear socks in the play space. If you forget your socks, we have some available for purchase at the front desk.
Can I bring in food? Yes! You are welcome to bring in cake, snacks and drinks (preferably in a juice box, pouch or water bottle). We are happy to arrange catering from Sergio's for you as well. Napkins, plates, forks, table cloths and serving utensils are included in each party package.
Can we bring alcohol? You are welcome to bring in a non-alcoholic beverage with you, however we cannot allow outside alcohol to be brought in.
Can we bring in decorations? We are happy to work with you to add on balloons and decorations. Doors open 15 minutes prior to your event if you would like to bring in and arrange your own decorations. If you have decorations that you would prefer to drop off prior to your event, all items must be in a box or bag, labeled with your last name and date of your event, pre-assembled and ready to go with any specific instructions you may have.
How early can we arrive for our party? Doors will open 15 minutes prior to your event. Your party host will be happy to help set up your food, drinks, cake, etc.
Can parents drop off their kids at the party or do they need to stay? Parents are always welcome to stay for the event however we do ask that children be age 6+ in order to just drop off. We will have a sign out sheet to leave your contact info in case of emergencies for those that wish to drop off and come back.
Can I change my party package? Please let us know in advance if you decide you would like to change your party package. With advance notice, that should not be a problem. We will confirm all your party details the Wednesday prior to your event.
